Refund and Cancellation Policy:
- You can cancel your booking using the CITYROOM website or mobile app.
- Full Refund- The guest can cancel free of charge until 48 hours before arrival or check in time at the hotel.
- The guest will be charged 25% of the total price if they cancel after 48 hrs and before 24hrs on the day of arrival or check in at the hotel.
- The guest will be charged 50% of the total price if they cancel within 24 hrs and before the 12 hrs of check in time to the hotel.
- The guest will be charged 100% of the total price if they cancel within 12 hrs on the before check in to the hotel
- The applicable refund amount will be credited to you within 7-14 working days. CITYROOM reserves the right to debit from CITYROOM Money account, in case of cancellation amount being higher than money already paid by you.
3. Some Hotels do not accept bookings from unmarried couples, do not accept local id proofs. This information is available to the Guest prior to making the booking. For any cancellations or check-in denial associated with such bookings that are dishonored by the Hotel, CITYROOM shall be under no obligation to refund any amount to the Guest.
4. Hotels reserve the right to deny check-in where customers are unable to provide a valid government id or where minor Guests are travelling unaccompanied or if the Hotel is suspicious of the Guests check-in at it’s Property. Under all such cases CITYROOM shall be under no obligation to refund any amount to the Guest.
