Refund and Cancellation Policy:
- You can cancel your booking using the CITYROOM website or mobile app.
- A 10% cancellation fee will be deducted from the booking amount.
- Booking cancellation is available until 9:00 AM on the check-in date. If you cancel before 9:00 AM, the booking can be cancelled. After 9:00 AM, cancellation will no longer be allowed.
- The applicable refund amount will be credited to you wallet .CITYROOM reserves the right to debit from CITYROOM Money account, in case of cancellation amount being higher than money already paid by you.
- Some Hotels do not accept bookings from unmarried couples, do not accept local id proofs. This information is available to the Guest prior to making the booking. For any cancellations or check-in denial associated with such bookings that are dishonored by the Hotel, CITYROOM shall be under no obligation to refund any amount to the Guest.
- Hotels reserve the right to deny check-in where customers are unable to provide a valid government id or where minor Guests are travelling unaccompanied or if the Hotel is suspicious of the Guests check-in at it’s Property. Under all such cases CITYROOM shall be under no obligation to refund any amount to the Guest.
