FAQ | CITYROOM

FAQ's

Frequently Asked Question

General

Why is my booking not confirmed?

This may happen due to payment failure, room unavailability, or technical issues.

Can I cancel my booking?

Yes, cancellations are allowed as per the hotel’s cancellation policy.

How do I book a hotel?

You can search for your destination, select dates, choose a hotel, and click “Book Now” to complete your reservation.

Accounts

I didn’t receive a booking confirmation. What should I do?

Check your spam folder or contact support if the issue persists.

How can I contact customer support?

You can contact us via email, phone

Refunds & Issues

When will I get my refund?

Refunds are processed within 5–10 business days, depending on your payment method.

What if I face issues during my stay?

Please contact our support team immediately for assistance.